Useful Information Regarding COVID-19 And Funerals

Arranging a funeral is never an easy task but at present, due to the government’s restrictions

regarding Covid-19, there are quite a few things you’ll need to be aware of when arranging your

loved ones service.

The total number of mourners able to attend a funeral is currently limited, and social distancing

is required at all venues, even outside at the graveside. There are also restrictions regarding

things like carrying the coffin at both cemeteries and crematoria. Most chapels in cemeteries are

closed, so only short graveside services are allowed. It is a bit of a minefield, but don’t worry

though, as our friendly, expert funeral arrangers know the full details of all the restrictions at

each cemetery and crematorium across the boroughs we cover and will be able to guide you

through everything you need to know, so give us a call and we’ll go through it all with you.

For your safety and ours, all funeral arrangements will currently be conducted over the phone,

and all the paperwork required will be either e-mailed to you or dropped around your house for

completion and we are obviously available all the time if you need help filling the forms in.

As we are dealing regularly with cases of Covid-19, we would ask that you do not visit our

branches during this time, other than for dropping clothes in for your loved one. Of course, our

chapels of rest are still open by appointment only for viewing, but we ask that only 2 people at a

time come into the branch. Unfortunately, if Covid-19 was present at death, viewing will not be


You also need to be aware that at present, to adhere to social distancing requirements, we are

unable to offer you a limousine service as there just isn’t the space in a car to keep you safe.

Registering The Death

Like with most things at the moment, registering the death is being done remotely. The death

still has to be registered, but not at a registry office. You will need to ring the registrars and make

an appointment for them to contact you to go through the registration process. Be aware that it

may take up to a few days for this process to be completed. If the obvious next-of-kin is

self-isolating, another family member or even friend can register the death. As part of this

process, the registrars will ask you which funeral director you have appointed, so just give them

our name and they will send the green certificate that we need to proceed with the funeral

directly to us via email.

If you are opting for a cremation service, crematoria are not allowing for the witnessed scattering

of ashes at the moment, so we will gladly collect them for you and look after them at our branch

until such time as the crematorium where you’d like the ashes scattered are open again. If you as

a family are wishing to collect the ashes from us, there is a wide selection of urns, keepsakes and

scattering tubes here on our website and ashes can be collected from our branches as usual by

yourselves, as long as an appointment is made beforehand.

We realise that it isn’t an ideal scenario to have to work through all these restrictions, as we

would ordinarily love to meet you face-to-face to help you through your loss. However, keeping

you as a family and our dedicated staff safe during these times is of paramount importance, so

we wholeheartedly thank you for your understanding and cooperation during these dark days.

Our desire is to give you our unrivalled service as best we can, despite all the restrictions, and we

are striving continually to do just that.

From our family to yours, take care and stay safe.