Guidance for When a Loved One Passes Away

Clear and supportive steps to follow when someone dies.

Guidance for When a Loved One Passes Away

Clear and supportive steps to follow when someone dies.

1. Verify The Death

The most important first step when someone passes away is to have the death verified by a medical professional. How to do this will depend on where they died.

  • You should contact the GP or designated medical practitioner responsible for your loved-one’s care to arrange for the verification of their death. 

  • Once the death has been verified, please contact us at any time, day or night. We will then arrange for our team to bring your loved-one into our care.

  • The GP will then complete the Medical Certificate of Cause of Death (MCCD) and send it to the Medical Examiner (ME).

  • The ME’s role is to review your loved-one’s medical records, discuss the proposed cause of death with the GP, and ensure the MCCD accurately reflects the true cause of death. They will also contact you, offering an independent point of contact for any questions or concerns regarding your loved-one’s care and the cause of death.

  • The ME will then send the MCCD to the local Registry Office.

  • You can then register your loved-one’s death with the local Registry Office. Whilst some Registry Offices may contact you, we recommend reaching out to them directly to confirm they’ve received the MCCD and avoid any delays.

  • The  Registry Office will advise you of any documentation required for the appointment.

  • Once you have an appointment to register the death, please contact us to start planning your loved-one’s funeral.

  • After the death has been registered, you will be issued with a formal Death Certificate and a Green Certificate (Form 9), which will be sent to us directly

If a death occurs suddenly outside of a medical setting or the deceased has not been seen by a medical professional in approximately the last fourteen days:

  • Dial 999 and request an ambulance and police immediately
  • The Emergency Services will arrange for the deceased to be taken to a mortuary
  • The death will be reported to a Coroner
  • The Coroner may call for a post-mortem or an inquest and will keep you informed at each stage of the process.
  • Only once the Coroner has completed their investigations, you can contact us to begin the funeral arrangements.

 

While the Coroner completes their investigations, you are welcome to contact us for any further help and assistance.

  • The Hospital Bereavement team will prepare the initial steps to have all necessary paperwork completed.

  • Your loved-one will be looked after by the Hospital Mortuary staff until collection from their care can be arranged.

  • The attending Doctor looking after your loved-one whilst in Hospital, will complete the Medical Certicate of Cause of Death (MCCD) and send it to the Medical Examiner (ME).

  • The ME’s role is to review your loved-one’s medical records, discuss the proposed cause of death with the Doctor, and ensure the MCCD accurately reflects the true cause of death. They will also contact you, offering an independent point of contact for any questions or concerns regarding your loved-one’s care and the cause of death.

  • The ME will then send the MCCD to the local Registry Office.

  • You can then register your loved-one’s death with the local Registry Office. Whilst some Registry Offices may contact you, we recommend reaching out to them directly to confirm they’ve received the MCCD and avoid any delays.

  • The Registry Office will advise you of any documentation required for the appointment.

  • Once you have an appointment to register the death, please contact us to start planning your loved-one’s funeral.

  • After the death has been registered, you will be issued with a formal Death Certificate and a Green Certificate (Form 9), which will be sent to us directly.

  • Please note that only once we receive the Green Certificate can we arrange the collection of your loved-one from the hospital into our care.
  • Please inform the Care Home or Nursing Home that W. Uden & Sons Ltd. will be looking after your loved-one’s funeral arrangements.

  • The care team at the Home will arrange for a suitable medical practitioner to verify your loved-one’s death.

  • Once the death has been verified, the care team will contact us at any time, day or night. We will then arrange for our team to bring your loved-one into our care.

  • The care team will send the relevant information to your loved-one’s GP, who will then complete the Medical Certificate of Cause of Death (MCCD) and send it to the Medical Examiner (ME).

  • The ME’s role is to review your loved-one’s medical records, discuss the proposed cause of death with the GP, and ensure the MCCD accurately reflects the true cause of death. They will also contact you, offering an independent point of contact for any questions or concerns regarding your loved-one’s care and the cause of death.

  • The ME will then send the MCCD to the local Registry Office.

  • You can then register your loved-one’s death with the local Registry Office. Whilst some Registry Offices may contact you, we recommend reaching out to them directly to confirm they’ve received the MCCD and avoid any delays.

  • The Registry Office will advise you of any documentation required for the appointment.

  • Once you have an appointment to register the death, please contact us to start planning your loved-one’s funeral.

  • After the death has been registered, you will be issued with a formal Death Certificate and a Green Certificate (Form 9), which will be sent to us directly.

2. Contact Your Local Funeral Directors W. Uden & Sons

Our team is available 24 hours a day to offer support, whether you need practical guidance or simply someone to talk to. This support is available to you even if you choose not to use our services.

To speak to a member of our family, please find your nearest office below or request a call back.

orpington
bromley
beckenham
west-wickham
dulwich
biggin-hill
petts-wood
camberwell
sidcup
bexleyheath
eltham

3. Register The Death

Once the death has been verified and a funeral director has been instructed, you can contact your local registry office to register the death.

All deaths must be registered at the Registry Office within the district where your loved one’s death occurred, and within five working days of the death.

4. Arranging A Funeral

At W. Uden & Sons, we believe that the highest standard of service begins with listening carefully to your wishes and offering thoughtful, professional guidance every step of the way.

To help you feel more informed and supported, we have put together a brief guide outlining the key arrangements involved in both burial and cremation.

To ensure the cremation takes place, we will:

  • Obtain all legally required documentation and certification from medical professionals or the Coroner
  • Discuss your wishes in full and make the necessary funeral arrangements
  • Coordinate and confirm the funeral date
  • Prepare and submit all essential cremation paperwork
  • Provide you with a clear and transparent breakdown of all costs


We also recommend considering what you would like to happen with your loved one’s cremated remains. Options include collecting the ashes after the cremation, choosing a place for scattering, or selecting an urn or keepsake to keep them safe. You can view our selection of urns and keepsakes
here.

To ensure the Burial takes place we will:

  • Obtain any legally required paperwork and certification from medical practitioners or the Coroner
  • Discuss all your requirements for the funeral and make these arrangements
  • Coordinate and book the funeral date
  • Prepare all the necessary cemetery paperwork
  • Provide you with a transparent breakdown of costs

In addition, for burial we will need to know If the burial will take place in a new or a pre-existing grave

Consideration For New Graves:

  • Proof of residency requirements
  • Restrictions on the type of memorial allowed


Considerations for Existing Graves:

  • Ownership documents (Deeds)
  • Proof of residency requirements
  • Removal and storage of existing memorial

Cemeteries and cemetery authorities, often have differing Rules and Regulations, so for further advice, please contact us and we can explain these matters in further detail

When we arrange the funeral with you, we will require information about the deceased, for example their date of birth and the address of their place of residence. We will also discuss the location of the funeral service, the date and timing of the funeral, coffin or casket requirements, limousines and after-care

Once your loved one is in our care, we will be able to guide you with regards to the opportunity to view them in our Chapel of Rest. 

Please bring in any personal clothing you would like your loved one to be dressed in as soon as possible and notify us of any special instructions.

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